Delivery & Returns

This Return Policy describes how we process the returns of products purchased from https://www.nivamedical.fi

We sell health and personal care products, and in the interest of hygiene, you may not return a product that is tried and tested.

According to Finnish and EU legislation, all customers have a statutory right to return the purchased product(s) within 14 days from the day the order is received. We offer this right also for our customers outside the EU. To be eligible for a return, the items must be unused and in the same condition they were received in. Furthermore, the products should be sent in their original packaging and remain unopened. If more than 14 days have passed since the order has been received, we will not offer a refund or exchange.

To be eligible for a return, the items must be unused and in the same condition they were received in. Furthermore, the products should be sent in their original packaging. Unused product(s) can be returned in an unopened package within 14 days after the order was received. If more than 14 days have passed since the order has been received, we will not offer a refund or exchange.

If the customer is not satisfied with the product(s) and wants a refund, any reasonable postal service/ logistic partner available in that specific market can be used to do so. If the product(s) are unused and shipped within 14 days upon receiving them, we will refund the purchase and the transportation costs in full. To complete your return, we require a receipt or proof of purchase.

If the customer wants to return the product(s), the decision must be shared with us by a letter or via email.

Not collecting the package containing the order does not qualify as a cancellation, and is not regarded as returning the product. We will not refund the payment unless we receive the package and the cancellation in writing.

If you do not accept the order or pick it up from the collection point or the warehouse, Niva Medical Oy has the right to charge the customer a 25€ fee for the work and costs of sending and returning the package. 14 day return policy and free return does not apply to orders that were not picked up.

In case of return make sure the package is well packed and returned to the following address:

Niva Medical Oy Warehouse, Ruukintie 2, FI-02330 Espoo

If you have any questions regarding our return policy, please contact us at:

Niva Medical Oy
info@nivamedical.fi
+358-9-615 00 540
Eteläinen Makasiinikatu 4 A 26, FI-00130 Helsinki